Systems Technical Support Engineer

Job description

Company Overview

Description

 

SAS products and solutions make extensive use of Java and web technologies.  As a Technical Support Engineer, you will provide customer support for SAS Business Intelligence Platform deployment in the middle tier, focusing largely on the Java web application servers, Java memory analysis, customer-accessible Java APIs, web services, proxy servers, and advanced topics such as web authentication, SSL, and integration with third party security products.

 

Duties include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions; preparing and reviewing written documentation; participating in installations of SAS software which utilize third party application servers; recording and managing confirmed software bugs; providing product feedback to development and marketing; building technical relationships with appropriate groups and individuals in development and with third party Java Runtime and application server providers; reporting and tracking feature requests and problems with third party vendors; providing both formal and informal training to Technical Support staff on various application server topics.

 

Qualifications

 

Essentials

·  Bachelor's degree
·  Minimum of two years of programming experience in Java
·  Work experience with HTTP, HTML, XML, TCP/IP
·  Work experience with architecture and deployment of Java web applications
·  Experience with SAS Business Intelligence Platform or SAS Visual Analytics.

 

Additional 

·  Excellent written and verbal communication skills
·  Ability to handle deadlines in a multi-task environment
·  Ability to resolve user questions through a combination of independent study, investigative programming and collaborative effort with team members
·  Excellent analytical and diagnostic skills
·  Ability to work with people of varied technical backgrounds 

Preferences

·  Knowledge of at least one of the following:  Oracle WebLogic Server, IBM WebSphere Application Server, JBoss Application Server, SAS Web Application Server.
·  Experience configuring and administering Apache HTTP Server, IBM HTTP Server, or Microsoft Internet Information Services
·  Familiarity with one of more the following Java technologies: memory management and garbage collection, performance analysis, J2EE, JNDI, RMI, EJB, messaging (JMS)
·  Familiarity with advanced web technologies including portlets, web authentication, DAV, SSL, web services, SOA, and SOAP
·  Experience writing and debugging script files on Windows and UNIX
·  Experience interpreting and diagnosing Java stack traces
·  Familiarity with IBM Tivoli Access Manager WebSEAL or CA e Trust SiteMinder
·  Working knowledge of Windows and UNIX operating systems (including Linux)

 

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About SAS:

Data is more than just facts and figures. It can tell a story – the past, the present and, potentially, the future of an organisation, an industry or even a nation. But without a good storyteller to bring it to life, data is like an unwritten book. It’s our job at SAS to be great storytellers. With our advanced analytics tools, we transform data into insights that tell the true story about an organisation. We help people understand what’s really working in their businesses, fix what isn’t and discover new opportunities.
For 40 years we’ve been giving our customers the power to know – and through constant innovation we’ve remained the leader in analytics software and services.
Yes SAS makes great software, but it’s our people who make the real difference. Our people look beyond facts and figures to deliver the insights our customers need. We want our people to truly love what they do – so we’ve worked hard to establish a culture that fosters creativity, collaboration and innovation. We’re proud to be recognised by the Great Place to Work® Institute  where we are ranked No. 2 globally.
We value diversity in our workforce and are an equal opportunity employer. So if you are interested in joining us then we’d love to hear from you. Check out our careers page for more information about life at SAS and current role vacancies. And if you want to hear more about those great stories we keep talking about, our customer stories  tell a powerful tale about how the use of SAS’ advanced analytics is transforming our customer’s worlds.

 

 

The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received.

 

SAS will not accept any unsolicited resumes from recruitment agencies. Please do not submit any CVs or candidate profiles to the SAS Talent Acquisition team, nor to any SAS personnel. SAS will not pay for any fees relating to unsolicited resumes.