Support Engineer (m/f) Job

Description de l'offre

Requisition ID: 138793
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

ROLE DESCRIPTION:

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

 

·  Key Responsibilities: 1. Incident Solving 2. Additional Tasks

 

·  Key Tasks:

Incident Solving

·  Resolve known errors by means of Case Documents/KBAs, solved Incidents and Messages, forums documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters
·  Perform mentored Root Cause Analysis and provide solutions in complex environments for specific fields/areas if required
·  Consume e-Learning Lessons and Remote Learning Sessions

 

Additional Tasks

·  Provide extended and 24 hour coverage if required 
·  Report errors to development organizations

 

·  With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support etc.

 

WORK EXPERIENCE:

·  Basic understanding IT
·  Basic understanding of core business processes (hereunder HR processes)

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

·  English: Fluent
·  Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations:

Profil recherché

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

·  English: Fluent
·  Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team , , ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: