Premium Support Engineer (SAP Technology Expert) Job

Job description

Requisition ID: 117100
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Limited Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

PURPOSE AND OBJECTIVES

·  SAP Digital Business Services is a global organization supporting the world’s largest companies running SAP solutions. With our employees worldwide, we offer comprehensive services for every aspect of customers' software. We enable and support our customers IT solutions’ operations, upgrades, continuous improvement and quality management. We bring innovative solutions like IoT and Machine Learning to SAP landscapes.
·  The Center of Expertise (CoE) in Saint-Petersurg, is a subdivision of SAP Digital Business Services, has the goal and mission to ensure optimal performance, availability and smooth operation of SAP software as well as to optimize technical and business processes by delivering services to SAP customers.

Desired profile

EXPECTATIONS AND TASKS

·  As a Support Engineer, you will analyze complex SAP landscapes for our international customers and present the results of your findings and recommendations to IT managers and executives. It includes technical & infrastructure analysis as well as architecture support of Customer projects.
·  For this role we are looking for passionate people with excellent technical and communication skills. Since we provide services at our customer sites, business travel will be an essential part of this role.
·  You will get hand-on experience of:
·  Business process implementation analysis
·  Data consistency analysis
·  Solution architecture analysis
·  System performance optimization
·  This role provides you opportunities to work with innovative new solutions including SAP HANA in-memory real-time platform, Mobile and Cloud.
·  Regular short-term (1 week) business trips (Europe, CIS)

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

You are the right person for this job if you bring in the following:

·  BS, MS university degree in Computer Science, Information Systems, Physics, Maths, Engineering
·  You have excellent programming skills in one of the major languages e.g. ABAP, Java, C, C++, SQL
·  OR excellent DB knowledge e.g. HANA, Oracle, MaxDB, DB6, MS SQL, Sybase ASE,
·  experience of support or implementation of ERP systems.
·  Good communication skills and strong business acumen
·  Proactive in learning and highly self-motivated
·  Fast learner with analytic thinking and problem solving capabilities
·  Ability to handle multiple project in an ambidextrous way
·  Good Team player and ability to lead a team on Projects
·  English: Upper Intermediate
·  Russian: native speaker

 

WORK EXPERIENCE

·  3+ years of experience with programming, analysis, implementation or support complex SAP landscapes
·  Project delivery, Customer support experience

 

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team , , ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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