Expires soon SAP

Support Associate Job

  • Dalian, China
  • Design / Civil engineering / Industrial engineering

Job description

Requisition ID: 148303
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

Support Engineer – Japanese Speaker

 

PURPOSE AND OBJECTIVES

 

SAP Active Global Support makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Active Global Support helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.

As a Support Consultant, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems. In addition, you will be delivering packaged expert services to check and optimize system configuration & performance. You will collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales. You will be backed up by about 10,000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.

Desired profile

EXPECTATIONS AND TASKS

 

SAP's powerful software requires a high level of expertise from our support consultants. Every support consultant will therefore first receive general training and then undergo a specialization in one or more of the specific SAP application or technology areas.

Your long-term functional career path includes the possibility to deliver onsite services focusing on technical quality management. You will also have the chance to take over coding ownership and maintenance responsibility in close cooperation with SAP's Installed Base Maintenance & Support unit.

You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific, especially Japan. Next to technical skills, proficiency in Japanese and English language is key

 

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

 

·  Degree in computer science or engineering
·  Proficiency in Japanese is a must (spoken, written and customer management).
·  Excellent analytical skills
·  Good English communication skill
·  Open and professional communication style
·  Strong team player who learns and adapts quickly
·  Enjoy and derive satisfaction from direct interfacing with customers

 

 

 

WORK EXPERIENCE

 

·  Relevant work experience in an IT related consulting/support/development job for 1year at least
·  SAP related experience is preferred.
·  Oversea experience is preferred

 

Job Location:

Dalian of china

 

 

 

 

 

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team , , ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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