Support Associate Job
Shanghai, China IT development
Job description
Requisition ID: 128472
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Cloud Product Support Engineer
PURPOSE AND OBJECTIVES
SAP makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Digital Business Services helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.
As a Cloud Product Support Consultant, you will enable customers to implement and operate their SAP Cloud solutions efficiently by providing next generation support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems. You will collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales. You will be backed up by about 10,000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.
Desired profile
EXPECTATIONS AND TASKS
SAP's powerful software requires a high level of expertise from our support consultants. Every Cloud Product support consultant will therefore first receive general training and then undergo a specialization in one or more of the specific SAP application or technology areas.
You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific. Next to technical skills, proficiency in English language is key capability.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
· Degree in computer science or engineering relevant major
· Past proven record In IT/Helpdesk/Development
· Proficiency in English is a must (spoken, written and customer management)
· Communication in Japanese is preferred
· Excellent analytical skills
· Open and professional communication style
· Strong team player who learns and adapts quickly
· Enjoy and derive satisfaction from direct interfacing with customers
WORK EXPERIENCE
· New fresh with technical major is acceptable
· Relevant work experience in an IT Helpdesk/support/development job as tech related for 1year at least
· SAP related experience is preferred.
Job Location:
Shanghai of china
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team ************@*******.** ************@*******.** , ************@*******.** , ************@*******.** ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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