Customer Insight Analyst

Job description

This is a General Medicines Business Unit, Cross BU Support, MCE & Analytics, Customer Insight Analyst position.

[Responsibilities/ 職務内容]

Provide customer insights, interpretation through better integration of data & analytics

・to analyze customer behavior to better understand their perception & insights
・to pinpoint issues through measuring performance of products and sales activities for Marketing and Sales and to enhance identifying business opportunities,
・to facilitate/expedite decision-making to maximize the potential of Sanofi brands and portfolio

◆Required Personalities

・Action oriented and strong business acumen
・Highly analytical, always seeking to understand impact of strategies and activities
・Strong relationship management capabilities; ability to influence others without authority
・Change leadership: ability to deal with ambiguity and adapt to new modes of operating using insight expertise
・Willingness to challenge the status quo and be the champion of our customers

◆Experiences ・ Skills / 経験・スキル

【Mandatory】
・Strong passion for Customer insights in a Digital Marketing, Digital health and innovation context
・Ability to analyze data, interpret and communicate clear, actionable recommendations
・Excellent communication and presentation skills, and business level of reading/writing, basic level of speaking in English
・Proven ability to perform effectively in a complex, changing environment, and the professional maturity to deal with ambiguity and drive change
・Creative, entrepreneurial attitude with evidence of ability to execute and measure highly innovative customer focused digital projects fast and to a high standard
・Knowledge of pharmaceutical industry, evolving Global healthcare environment and emerging digital health movement

【Plus】
・5 years of experience in commercial roles, 3-5 years in customer insight/data experience
・Has demonstrated ability to manage complex technology based solutions with multiple vendors and internal stakeholders across a diverse geography. Experience in closed loop marketing, CRM systems, analytics and mobile applications desirable

[Locations/ 勤務地]
Hatsudai Office

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Sanofi, Empowering Life