Sr. Customer Care Associate - SANDOZ - Fort Worth - Wizbii

Sr. Customer Care Associate

  • Par SANDOZ
  • Fort Worth (United States of America)
  • Secrétariat / Administration

Description de l'offre

Job Description

Receive upwards of 50-60 inbound calls per day from Consumers for United States and place orders in order-entry system and answer inquiries, and exchange information to obtain full understanding of what information is being requested. Have all essential knowledge of products and services offered and provide best-in-class timely and qualitative service on every call, while managing self-attendance and schedule adherence.

Support the Sales and Marketing by capturing and managing consumer inquires for rebates, coupons and products. Have all essential knowledge of products and services offered and provide best-in-class timely and qualitative service on every call using good-listening skills and recognizing and managing assertive calls.

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information
Posting Title

Sr. Customer Care Associate

Profil recherché

Minimum requirements

High School diploma or equivalent English No prior experience required

Preferred:

Frontline consumer experience- dealing directly with the consumer on a daily basis

Strong communications skills

Strong listening and multi tasking

Any experience with Sales Force is a plus

Answering a lot of email's - need to be comfortable with outlook
Job Type

Full Time
Country

USA
Work Location

Fort Worth, TX
Functional Area

Sales
Division

ALCON
Business Unit

COMMERCIAL NA AL
Employment Type

Regular
Company/Legal Entity

Alcon Laboratories, Inc.
EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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À propos de SANDOZ

Sandoz, une division de Novartis, est un leader mondial parmi les fabricants de médicaments génériques. Sandoz (26400 collaborateurs répartis parmi 130 pays avec un CA de 9.6 milliards USD en 2014) met à disposition des patients et des professionnels de santé des médicaments de qualité dont les prix maitrisés facilitent l’accès aux soins et contribuent à l’optimisation des dépenses de santé. Sandoz France fonde son développement sur la confiance des patients, de ses clients, de ses partenaires et appuie son succès sur : une recherche permanente de l’innovation, tant pour ses produits (génériques et biosimilaires) que pour ses actions ; Un portefeuille large, qui inclut une offre croissante de biosimilaires et qui répond aux besoins essentiels de santé publique ; Le savoir-faire industriel du Groupe Novartis, et de plus de 40 partenaires français ; L’engagement d’équipes fières et responsables, réunies autour d’une vision commune et de valeurs partagées.

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