Service Operations Expert - Supply Chain

Job description

Job Description

Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology. As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine.

To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location. We need to be customer-oriented and focus on bringing the best services and solutions to the business – both globally and locally – to support our patients.

NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do.

Manage operations of systems and applications in scope, ensuring their stability, integrity and meeting customer service levels.

The primary systems in scope are related to Inventory/Warehouse Management Systems.

Oversee and monitor day-to-day operations of all systems and applications in scope to ensure stability, integrity and business continuity
- Ensure all services/major accountabilities (based on ITOM Role, Anchor Role, Design Authority Input/function Input) are delivered to the agreed SLAs
- Monitor, measure, report and review performance of services in close collaboration with Service Performance Managers
- Manage the lifecycle of incidents and minimize their adverse impact on business operations
- Ensure that incidents are followed up and solved appropriately
- Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences
- Ensure adherence to documented operational procedures to maintain system integrity
- Ensure that configuration items are identified, accounted, reported, verified and audited
- Ensure appropriate operational service documentation is created and accepted by stakeholders
- Responsible for application lifecycle management and its continual improvements
- Manage and support applications to meet the needs of a defined business area, including providing technical support to the Business and IT
- Maintain and ensure all application data is consistent across the various repositories e.g. Clarity and RoD.
- Implement a vendor strategy, if required - Monitor suppliers involved in operations
-Enable knowledge about systems and services is collected and distributed to enable effective support
- Ensures that the relevant resources from the underpinning IT services are engaged in the delivery and support of the IT application.
- Take accountability to ensure adherence with Security and Compliance policies and procedures within Service/Solution Operation scope

Additional accountabilities:
- Ensures effective handover from project phase to Operations mode - Facilitate Service reviews with business application owners and 3rd party vendors as well
- Drive productivity improvements and ensures compliance with financial guidelines
- Supports the preparation of the audit packs for each application and keep it up-to-date
Position Title

Service Operations Expert - Supply Chain

Desired profile

Minimum requirements

6 - 10 years of overall experience in IT
2 - 3 years in Warehouse Management
5+ years IT and/or Pharma exposure, Vendor management, ITIL exposure;
Graduation / Post graduation in the relevant domain.

About Novartis
Novartis provides innovative healthcare solutions that address the evolving needs of patients and societies. Headquartered in Basel, Switzerland, Novartis offers a diversified portfolio to best meet these needs: innovative medicines, cost-saving generic and biosimilar pharmaceuticals and eye care. Novartis has leading positions globally in each of these areas. In 2016, the Group achieved net sales of USD 48.5 billion, while R&D throughout the Group amounted to approximately USD 9.0 billion. Novartis Group companies employ approximately 121,000 full-time-equivalent associates. Novartis products are sold in approximately 155 countries around the world. For more information, please visit http://www.novartis.com
Job Type

Full Time
Country

India
Work Location

Hyderabad
Functional Area

Information Technology
Division

NBS
Business Unit

IT NBS
Employment Type

Regular
Company/Legal Entity

Nov Hltcr Shared Services Ind