927 million: The number of lives we touched in 2017.And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives.
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks. And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us reimagine medicine. “
Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology. As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine.
To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location. We need to be customer-oriented and focus on bringing the best services and solutions to the business – both globally and locally – to support our patients.
NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do.
Manage operations for systems, tools and applications, ensuring their stability and integrity, while meeting customer service levels.
- Oversee end-to-end delivery of a dedicated system, tools or application and ensure its stability, integrity and business continuity - Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs - Track and manage incidents, where applicable, including: - Identify, log, categorize, prioritize, resolve incidents and raise a problem if required - Ensure that incidents are followed up and solved appropriately '- Manage the lifecycle of incidents and minimize their adverse impact on business operations - Identify, investigate, and report on incidents and review findings with key stakeholders - Coordinate crisis management with relevant stakeholders, if required - Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences - Ensure adherence to documented operational procedures to maintain system integrity - Ensure that configuration items are identified, accounted, reported, verified and audited (where applicable) - Ensure proper user and access management - Ensure appropriate operational service documentation is created and accepted by stakeholders - Identify potential improvement areas for the owned system or application and connected services - Maintain and ensure all application data is consistent across the various repositories - Collect and distribute knowledge about systems and services to enable effective support - Coordinate fulfilment of service requests and conduct monitoring, tracking and reporting - Responsible for capacity and life cycle management for the systems, tools under his/her accountability - Take accountability to ensure adherence with Security and Compliance policies and procedures within Operations Expert service scope
Key Performance Indicator
- Quality of service provided - Adherence to SLAs - Operational efficiency - Number of service requests processed - Number of incidents solved (where applicable) - Quality of incident solution (e.g. time, costs, recurrence) - Accurate recordings of alerts
Novartis provides innovative healthcare solutions that address the evolving needs of patients and societies. Headquartered in Basel, Switzerland, Novartis offers a diversified portfolio to best meet these needs: innovative medicines, cost-saving generic and biosimilar pharmaceuticals and eye care. Novartis has leading positions globally in each of these areas. In 2016, the Group achieved net sales of USD 48.5 billion, while R&D throughout the Group amounted to approximately USD 9.0 billion. Novartis Group companies employ approximately 121,000 full-time-equivalent associates. Novartis products are sold in approximately 155 countries around the world. For more information, please visit http://www.novartis.com
Security Operations Expert IAM