Problem Mgmt Exp Service Desk
Hyderabad (Hyderābād) Administration
Job description
Job Description
Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology. As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine.
To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location. We need to be customer-oriented and focus on bringing the best services and solutions to the business – both globally and locally – to support our patients.
NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do.
Identify, log, categorize, prioritize and resolve problems - Raise a change request if a functional change is required - Perform regular reviews of the live and development environments to identify trends or underlying issues that result in problems - Produce appropriate management information to report problem management performance - Monitor effectiveness of problem management and make recommendations for improvement - Report to Service Assurance Manager on incident volume, incident causes - Accountable to ensure adherence with Security and Compliance policies and procedures within problem management
Position Title
Problem Mgmt Exp Service Desk
Desired profile
Minimum requirements
Degree or relevant equivalent experience English and other local language if needed 3-5 years experience.
About Novartis
Novartis provides innovative healthcare solutions that address the evolving needs of patients and societies. Headquartered in Basel, Switzerland, Novartis offers a diversified portfolio to best meet these needs: innovative medicines, cost-saving generic and biosimilar pharmaceuticals and eye care. Novartis has leading positions globally in each of these areas. In 2016, the Group achieved net sales of USD 48.5 billion, while R&D throughout the Group amounted to approximately USD 9.0 billion. Novartis Group companies employ approximately 121,000 full-time-equivalent associates. Novartis products are sold in approximately 155 countries around the world. For more information, please visit http://www.novartis.com
Job Type
Full Time
Country
India
Work Location
Hyderabad
Functional Area
Information Technology
Division
NBS
Business Unit
IT NBS
Employment Type
Regular
Company/Legal Entity
Nov Hltcr Shared Services Ind