HR Work Force Administration Specialist

Job description

Descripción de Puesto

Have you imagined all the work done before a patient can take his treatment?

Novartis Mexico counts with one of the five Shared Service Centers worldwide with more than 1500 employees, into a Diverse & Inclusive company, positioning us in the Number 10th, in Top Companies Ranking, where everybody wants to work. Corporate social responsibility is a priority for us and we stand as number 19th company with better reputation according to MERCO Ranking 2017.

Your Responsibilities:

The purpose of this role is to serve as the first point of contact for transaction requests raised by managers and HR community, and provide support in the area of Work Force Administration processes acting as a subject matter expert for HR Services catalog.

• Provide rapid, high quality and validated response/support to all HR related transactions and requests.
• Take ownership of requisitions received through case management tool being responsible for case opening and closing (end to end).
• Maintain HR data via SAP system.
• Escalate requests that cannot be resolved directly to the appropriate experts.
• Take ownership of the information storage in the Knowledge Base for countries in scope.
• Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
• Provide support for the transition period Perform other tasks as assigned by Line Manager

Why consider Novartis?:

927 million. That’s how many lives our products touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us reimagine medicine.

Puesto Requerido

HR Work Force Administration Specialist
Empresa/entidad legal

NOV CORPORATIVO MEX

Desired profile

Requisitos mínimos

Diploma/certificate in HR/other related field is preferred Fluent English & Spanish spoken and written is required, Fluent Brazilian Portuguese or Canadian French is a plus.
1-2 years of working experience in a shared service center environment preferred,
Work experience in virtual/remoted teams preferred
Work experience in international environment/team/global company preferred.
Human Resources or Customer Service experience is preferred.
Tipo de Puesto

Tiempo completo
País

México
Ubicación oficinas

Mexico City
Área Funcional

Human Resources
División

NBS
Unidad de Negocio

HR NBS
Tipo empleo

Fijo