Developer Support Engineer (Tier 2)

Job description

Job Category

Customer Success Group

Job Details

Developer Support Engineer (Tier 2)

We are seeking a highly motivated and creative developer to support our largest Salesforce customers in creating excellent applications on the Salesforce platform. You will be joining our talented and highly innovative Developer Support team to enhance the Developer, Customer and Partner user experience in the Salesforce Community.

Within the Support organization the Developer Engineer will investigate, reproduce, research and diagnose complex technical issues affecting Salesforce customers. The ideal candidate should be passionate about solving technical problems, providing effective solutions for the customer and is business oriented. Technical skills are important, but so are communication, persistence and patience to ensure customer success.

Key Responsibilities:

·  Provide support to our external customers and partners
·  Troubleshoot customer integrations, issues with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products
·  Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication and providing meaningful feedback to the customer on a regular basis
·  Provide feature explanation and coding best practices
·  Create knowledgebase materials dedicated towards operational efficiency whilst also empowering and enabling the greater support community

Required Skills/Experience:

·  Fluency in English and one of the following languages - French, German, or Spanish.
·  Bachelor's degree in computer science or equivalent experience
·  2+ years of development experience and prior experience working in Customer or Technical Support
·  Excellent written and verbal communication skills
·  Ability to communicate technical concepts clearly and effectively
·  Proven analysis, troubleshooting and problem solving skills
·  Ability to effectively prioritize and escalate customer issues as required
·  Ability to multi-task and perform effectively under pressure
·  Knowledge of Object-Oriented design and core programming concepts
·  Understanding of database concepts and SQL
·  Experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java, .Net, SQL) software development
·  Comfortable interacting with other departments and management

Desired Skills/Experience:

·  VisualForce and Apex knowledge
·  Experience with Eclipse IDE and ANT
·  Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
·  Understanding of Internet technologies: firewalls, web servers, proxy servers etc.
·  Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
·  Previous experience with Salesforce and its technologies
·  Any Salesforce Certification or Trailhead Badges
·  CRM domain knowledge
·  Second Language Proficiency a bonus

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

*LI-Y

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.