Nouveau Roche

Service Engineer I

  • Columbia (Richland)
  • Conception / Génie civil / Génie industriel

Description de l'offre

  Job facts

·  Carry out day to day routine repair/maintenance instrument work.
·  Independently complete the installation, maintenance and basic troubleshooting according to the technical manual
·  Successfully improve the customers' satisfaction and royalty
·  Clearly explain the service work and results to the customers
·  Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly
·  Proficiently use the tools such as PRISMA Clarify, Grips and improving the service skills by continuous learning
·  Update the maintenance data timely and accurately according to the requirements of the service SOP
·  Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
·  Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.

·  Who we are