Description de l'offre
· Carry out day to day routine repair/maintenance instrument work.
· Independently complete the installation, maintenance and basic troubleshooting according to the technical manual
· Successfully improve the customers' satisfaction and royalty
· Clearly explain the service work and results to the customers
· Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly
· Proficiently use the tools such as PRISMA Clarify, Grips and improving the service skills by continuous learning
· Update the maintenance data timely and accurately according to the requirements of the service SOP
· Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
· Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
· Who we are