Service Engineer I

Job description

  Job facts

- Carry out day to day routine repair/maintenance instrument work.

- Independently complete the installation, maintenance and basic troubleshooting according to the technical manual

- Successfully improve the customers' satisfaction and royalty

-Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly

- Proficiently use the tools such as Rexis, Grips and improving the service skills by continuous learning

- Update the maintenance data timely and accurately according to the requirements of the service SOP

- Coordinate problem resolution with applications, customer service, and other personnel to expedite repairs.

- Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.

- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer, handle customer's complaint.

- Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors

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