Quality Assurance & Excellence Analyst

Job description

·  Job facts

We are looking for you to join Roche and our Services & Solutions Center in Budapest.

Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. This is the reason why we are continuously expanding, looking for new talents and supporting remote working during these unusual times. Your health and safety is of paramount importance to us, therefore we are conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do:

The People Support Solutions (PSS) organization brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

Your day to day responsibilities are:

As a Quality Assurance & Excellence Analyst , you will be responsible for assessing the quality and performance of our Roche People Support Solutions and Learning business processes as delivered through the operational teams, as well as driving continuous improvement and process innovation. You will ensureappropriate process execution, servicing regulatory compliance and audit readiness.

Your key responsibilities:

· 
Developing and implementing quality processes and procedures based on global framework and standards, d efining quality standards

· 
Establishing and monitoring Key Performance Indicators to safeguard operational performance and customer satisfaction, monitoring KPI deviations and discussing positive outcomes/focus areas with respective teams

· 
Initiating and overseeing projects and continuous improvement activities in alignment with operational teams, making recommendations for enhancements to training materials

· 
​Driving a culture of problem solving, continuous improvement and innovation through role modeling

· 
Running customer satisfaction surveys, p roviding support in terms of reporting and analytics for internal and external quality reports/reviews, account management decks, u sing statistics/analytics to drive continuous improvement initiatives

· 
Maintaining productive partnerships with key stakeholders at the site and global level on the topics of quality, process performance and compliance.

What can you bring to our team: ​

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

· 
Strong drive and customer centricity, end-to-end focus and accountability, excellent problem-solving skills, growth & agile mindset in ambiguous situations

· 
Multi-cultural acceptance, ability to work in a fast-paced and changing environment

· 
Influencing and consultative skills coupled with system- and analytical thinking

· 
Strong expertise in the area of quality management/operational excellence and continuous process improvement and process innovation techniques

· 
Experienced and efficient handling of standard IT-applications, preferably Google suite (experience with ticketing tools, eg. Service Now is a huge advantage)

· 
Lean/Six Sigma Certification or AGILE Methodology Certification desired

· 
Reporting experience (or affinity), ability to navigate complex data structure (hands-on experience with reporting and BI tools: Microsoft Excel, Microsoft Access, Tableau, Power BI, etc. is a huge advantage)

· 
Fluent in written and spoken English.

In exchange we provide you with:

· 
Development opportunities: free language courses, a wide range of training & learning opportunities, long-term career opportunities, lateral and vertical career moves, exciting projects & assignments, etc.

· 
Excellent benefits: flexibility (home office days after your probation period), competitive salary and cafeteria package, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, Themed Holiday party, people-focused company culture, annual bonus in March, etc.

· 
We offer you a great opportunity in a truly international work environment with high-profile colleagues and excellent in-house learning and networking opportunities, plus the opportunity to make your mark at Roche. We will make sure your daily work will make an impact and you will be able to learn a lot along the way.

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.