Offers “Roche”

days ago Roche

Procurement Business Support Associate - German speaking

  • Internship
  • HUNGARY
  • Infra / Networks / Telecom

Job description



·  Job facts

We are looking for you to join Roche and our Services & Solutions Center in Budapes t.

Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. This is the reason why we are continuously expanding, looking for new talents and supporting remote working during these unusual times. Your health and safety is of paramount importance to us, therefore we are conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do:

TheCustomer Experience Operationsdepartment serves as a highly skilled support unit amongst others for Procurement and Finance related processes for end-users and super-users around the world, with the organization changing dynamically in accordance with business needs, thus granting continuous career opportunities.

Your day to day responsibilities are:

As a German speaking Procurement Business Support Associate you are responsible for providing first level support on system related questions. The range of support includes training, consultancy services on existing functionalities of the system, routine telephone inquiries regarding products, services, order status and other general questions.

As a qualified expert, you:

· 
Provide helpdesk by phone and email for SAP SRM related queries from Indirect Procurement End Users and Purchasers/Buyers

· 
Utilise ticketing system for incoming requests and issues

· 
Give technical 1st level support in regard to SAP SRM catalog content

· 
Maintain SOPs, Annexes and training materials

· 
Deliver process trainings to the end users as requested by the Team Lead

What can you bring to our team:

We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

· 
A keen eye for detail

· 
Service and customer oriented mindset

· 
Advanced written and verbal communication skills in English and German

· 
College or university degree preferably

In exchange we provide you with:

· 
Development opportunities :free language courses, a wide range of training & learning opportunities, long-term career opportunities, lateral and vertical career moves, exciting projects & assignments, etc.

· 
Excellent benefits :flexibility (home office days after your probation period), competitive salary and cafeteria package, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, Themed Holiday party, people-focused company culture, annual bonus in March, etc.

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.