German speaking P2P End User Support Associate

Job description

  Job facts
German speaking P2P End User Support AssociateAs a German speaking P2P end user support associate your key responsibilities will be providing support on system related questions, trainings, consultancy services on existing functionalities of the system Your tasks will also include: - Providing helpdesk by phone and e-mail for SAP SRM related queries coming from Indirect Procurement End Users and purchasers/buyers - Utilizing ticketing system for incoming requests and issues - Investigating time to resolve requests and issues first by yourself before opening incident to the next incident layer - Reviewing IT feedback related incidents and forwarding to the End User - Giving technical 1st level support in regards to SAP SRM catalog content - Providing technical checks and loading new catalogs into SAP SRM - Maintaining SOPs, Annexes and training materials for 11st level support - Delivering process training to the end users as requested by the Team Lead - Providing support on system related questions, trainings, consultancy services on existing functionalities of the system - Contributing continuously to the implementation of new tasks and responsibilities coming to the SSC (e.g. spot buying)

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity

Roche is an equal opportunity employer.
Procurement, Procurement > General ProcurementBudapest

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.