Customer Support Supervisor
Columbia (Richland) Administration
Job description
Job facts
· Consistent with the BA objective, to support sales and marketing activities, execution and continuous improvement of service idea
· To assist manager to develop employee training plan and occupation development plan, tracking the implementation effect. Manage the daily work of frontline customer service staff, supervise the completion of KPI; Found the problems timely, provide professional technical support and solutions, avoid complaints.
· Regularly visit Key accounts, grasp for the feedback of customer and report the market message in time, to enhance the loyalty of Key account.
· Lead and promote the service project associated with the Customer Care.
· Ensure that the service activities in accordance with the requirements of SHE, in order to ensure the safety of frontline customer service staff.
· Responsible for the 1~2 regional KA customer's field service work, make sure to understand customer needs, and the field employee's actual working condition and skills
· Assist manager to finish the warranty contract
· To maintain good communication and collaboration with distributors and sales.
· Other projects or tasks assigned by line manager
· Who we are