Customer Support Supervisor

Job description

  Job facts

·  Consistent with the BA objective, to support sales and marketing activities, execution and continuous improvement of service idea
·  To assist manager to develop employee training plan and occupation development plan, tracking the implementation effect. Manage the daily work of frontline customer service staff, supervise the completion of KPI; Found the problems timely, provide professional technical support and solutions, avoid complaints.
·  Regularly visit Key accounts, grasp for the feedback of customer and report the market message in time, to enhance the loyalty of Key account.
·  Lead and promote the service project associated with the Customer Care.
·  Ensure that the service activities in accordance with the requirements of SHE, in order to ensure the safety of frontline customer service staff.
·  Responsible for the 1~2 regional KA customer's field service work, make sure to understand customer needs, and the field employee's actual working condition and skills
·  Assist manager to finish the warranty contract
·  To maintain good communication and collaboration with distributors and sales.
·  Other projects or tasks assigned by line manager

·  Who we are