Description de l'offre
· Consistent with the BA objective, to support sales and marketing activities, execution and continuous improvement of service idea
· To assist manager to develop employee training plan and occupation development plan, tracking the implementation effect.
· Manage the daily work of frontline customer service staff, supervise the completion of KPI; Found the problems timely, provide professional technical support and solutions, avoid complaints.
· Regularly visit Key accounts, grasp for the feedback of customer and report the market message in time, to enhance the loyalty of Key account.
· Lead and promote the service project associated with the Customer Care.
· Ensure that the service activities in accordance with the requirements of SHE, in order to ensure the safety of frontline customer service staff.
· Other projects or tasks assigned by line manager
· Conduct business in full compliance including but not limited to Roche Secure, Roche Behavior in Business, Roche Competition Law Interactive Dialogues, Roche Safety, Security Health and Environmental Protection
· Understand and fulfill the responsibility of line manager's SHE tasks and duties (as defined in SHE handbook)
· Who we are