Customer Support Supervisor

Job description

  Job facts

·  Consistent with the BA objective, to support sales and marketing activities, execution and continuous improvement of service idea
·  To assist manager to develop employee training plan and occupation development plan, tracking the implementation effect.
·  Manage the daily work of frontline customer service staff, supervise the completion of KPI; Found the problems timely, provide professional technical support and solutions, avoid complaints.
·  Regularly visit Key accounts, grasp for the feedback of customer and report the market message in time, to enhance the loyalty of Key account.
·  Lead and promote the service project associated with the Customer Care.
·  Ensure that the service activities in accordance with the requirements of SHE, in order to ensure the safety of frontline customer service staff.
·  Other projects or tasks assigned by line manager
·  Conduct business in full compliance including but not limited to Roche Secure, Roche Behavior in Business, Roche Competition Law Interactive Dialogues, Roche Safety, Security Health and Environmental Protection
·  Understand and fulfill the responsibility of line manager's SHE tasks and duties (as defined in SHE handbook)

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