Business Operation Analyst

Job description

  Job facts

Purpose and Mission

To drive and support effective execution of Roche IT Solution Centre business operation management related activities focusing on IT cost and delivery performance measurement, driving internal delivery process rationalization and alignment to meet operational excellence. To coordinate cross teams' resource planning, hiring and logistic requirement aligned with solution centre's growth agenda.

This role is delivery focused and reporting into Team Manager- Operation Excellence, to support him/her in driving various agile IT business change programme.

Dimensions

·Working with Roche IT Solution Centre leadership team

·Working with Finance Controller, Vendor Management Analyst, HR etc in Roche Shared Service Center (SSC KL)

·Working with GIS leadership team

Challenges

·Possess diversity & inclusiveness mindset, able to work independently in multicultural and global solution center setup

·Ability to demonstrate strategic thinking with strong analytical ability

·Able to apply structured approach to manage complex delivery challenges and influencing skill to drive positive outcome

·Proven ability to prioritise works, multitasking and flexible

Responsibilities

·  To generate timely and accuratemonthly Roche IT Solution Centre performance scorecard (KPI metrics) to meet business SLAs/ solution quality for leadership team service review. Monitor and track agreed corrective actions till completion.
·  Review and maintain a list of fit for purpose, agreed annual performance KPI metrics aligned with business SLAs and Roche IT Solution Centre strategic priorities
·  To generate timely and accuratemonthly Roche IT Solution Centre financial reports as part of cost performance measurement and compliance monitoring, aimed to drive transparency and competitiveness against IT solution center cost budgeting vs recovery
·  To own and implement a robust end to end Roche IT Solution Centre annual& quarterly budget review process. To lead collaboration with Team Managers and Finance Controller on cost and recovery exercise aligned with FMI model to mitigate billing dispute.
·  Conduct rigorous data analysis to identify key business value opportunities and IT cost levers as business case for continuous improvement
·  Document and maintain all business operation management related workflow and processes in sharepoint. Act as process champion to generate innovative approaches to improve existing constraints in way of workings, conduct risk assessment and mitigation, create process change awareness and embedding within daily IT operation
·  Maintain the data integrity of KL resourcing plan list, work collaboratively with other SSC KL departments to coordinate in resource hiring and join/mover/leaver related process inclusive seating and logistic related cost.
·  Help to track and monitor any continuous improvement program, record and report on the progress and outcome of cost saving initiatives
·  Drive effective staff/contractors communication and engagement within Roche IT Solution Centre aligned with IT Community building agenda

·  Who we are

At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt. Individual Best Employer Awards were awarded in Singapore, Korea, China and India.

Roche is an equal opportunity employer.