Applications Specialist
Internship Hanoi, VIETNAM Sales
Job description
· Job facts
Essential Duties and Responsibilities:
· Conducts operator and application training for customers and internal staff
· Provide remote and on-site technical and troubleshooting support for customers
· Develop, prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
· Prepare training reagents and samples for in-house training and product demonstration
· Assist product evaluation/trials/study for key customers and reference sites
· Ensure all pending and repeating troubleshooting calls are managed and solved promptly
· Ensures all activities are promptly and accurately key-in to REXIS
· Prepare e library CDs from local shared folder (global updated masterlist) for customers without access to internet for e-library automatic downloads
· Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner
· Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction
< Other duties>
· Other duties may be assigned by the management
· GCS for application related matters, technical support updates and enquiries
· Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.
Career development for this position:
· This position will give you the opportunities to learn and the business and the cutting edge practices of leading MNC company with experiences to apply them for local business development.
· Roche can provide the wide variety of career development opportunities both domestically and internationally.
Education and Qualification:
< Must be required : >
· Master / Bachelor's Degree in Health/Science/Medical Technology or related discipline from a recognized university.
· Have more than 2 years relevant experiences in Diagnostics devices or Laboratory technician.
< Nice to have>
· Multi-national companies experience is preferred
· Clinical laboratory experience will be added advantage
Other skills & abilities
· Languages: Vietnamese & English (intermediate or above)
· Effective Communication Skill
· Good Interpersonal Skill
· Creative Problem Solving Skill
· Customer Handling Skill
· Time Management Skill
· Ability to work independently and as team player
· Self-Initiative and Proactive
· Training Skill
· Computer skills: Microsoft Office Application
Compliance and Safety Health & Environment
Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition as well as Roche Values & Leadership Competencies.
Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support
· Who we are
At Roche, 98,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.