Application Specialist - Balikpapan, East Kalimantan

Job description

·  Job facts

Job Description:

·  Service and support for Roche instrument and perform routine monitoring for quality performance
·  Update daily any obstacles found in the fields and perform escalation plan as required and follow up any cases within 24 hours
·  Responsible for instrument and reagent troubleshooting via phone as well as for customer visit with regards to reagent and assist in instrument installation as needed
·  Manage effectively of daily task and job include of reagent task issue activities, pending task, scheduling training, application / assay software upgrade and perform routine visit based on customer priority
·  Prepare training material for Roche product related to the training needs to be deliver to Roche customer
·  Conduct operation and application training for new instrument placement as well as conduct refresh training to maintain customer in updated information
·  Maintain reliability of instrument performance through routine monitoring of quality control. And make sure the instrument has relevant assay problem history and traceable under Case Management System
·  Make sure the application and trouble shooting in correct way followed as instructed by GSS and other standard procedure guideline
·  Complete all paperwork required by the time requested e.g. territory reports, expense forms,etc.
·  Actively seek out business opportunities for companywide products and services
·  Report regularly on market information and competitor activity
·  Keep customer records up to date, relevant and accurate
·  Prepare the monthly report by the firstevery month for management review
·  Ensure to handle customer complain and inquiry related with Roche product, and to conform by the SOP applied
·  Responsible in customer case handling, including troubleshooting and route cost analysis

Qualification and Knowledge​:

·  Understand or familiar with Laboratory or In Vitro Diagnostics (IVD) business
·  Bachelor Degree of Technical Bio Medical, Electronic Devices or relevant
·  At least 2 year(s) of working experiences in related with Application or Clinical Specialist on In Vitro Diagnostics (IVD) or medical device product
·  Good technical knowledge of lab essentials & diagnostics market and familiar in analytical testing laboratory
·  Intermediate in English (writing and speaking) is a must
·  Proficient in Microsoft Office (Word, Excel, Power Point) and Google C-Suites
·  Willingness to travel 50 - 60% within your specified geographic region (Kalimantan) and periodic long distance travels for customer support
·  Self driven, go-getter, team player with excellent interpersonal and communication skills
·  Creativity - Openness to new ideas, resourceful, well organized, cross-cultural competence and presentation skills
·  Handle customer meetings with ease and ability to provide spontaneous solutions

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

·  Who we are

At Roche, 98,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.