Sales Associate
Internship SAUDI ARABIA Sales
Job description
JOB TITLE Sales Associate – Vacheron Constantin
REPORTING TO BoutiqueManager
LOCATION Riyadh
MAIN PURPOSE
· The Boutique Sales Associate is responsible for maintaining Customer Service as per the company standard, generating sales in and out of the boutique environment & assist aftersales clients, merchandising, cash register operations in adherence to all Company Policy/Store standards.
· Report operationally to Boutique Manager.
Sales & After Sales Customer Service:
· Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales of Vacheron Constantin products within the boutique environment.
· Promote the Vacheron Constantin brand by effectively networking and generating business from outside of the boutique environment through client meetings, affinity partnerships, 3 rd party relations.
· Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Boutique Manager.
· Master the Brand’s sales technique as per the training received in order to undertake direct sales with clients.
· Assist clients with Customer Service needs maintaining the brand’s high standards.
· Cultivate strong client relationship.
· Ensure that each and every client receives an outstanding customer service by providing a friendly environment with includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the Customer Service.
· Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
· Communicate special customers request to Boutique Manager and assist clients overseas or outside the Boutique when required.
· Ensuring sales transactions are processed in accordance with required internal procedures using the systems provided.
Merchandising and maintaining a luxury environment:
· Actively participate in the visual merchandising of the Boutique, implementing required housekeeping, including cleaning products, displays counters…
· Display products as per guidelines.
· Merchandise animations and product launch as per the guidelines provided.
Product reception and Inventory:
· Reception shipments of new products, apply a quality control at the store level before selling, and price tag all items.
· Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
· Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.
Reporting:
· Monthly sales report to Boutique Manager.
· Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
· Maintain Aftersales reports and documentations.
· Monitoring of Cash & invoicing in accordance with company policies and procedures.
JOB PROFILE
Education:
· Ideally graduated
· At least 2 years of previous experience in retail sales, preferably in high luxury industry (jewellery, watches).
· A cultural – General culture- background, good taste is definitively a plus.
Required experience:
· Retail experience, luxury jewellery/watches is a plus.
Technical skills / abilities:
· Team worker
· Excellent communication skills
· Entrepreneurial spirit and interpersonal skills with the ability to cultivate good relations with both staff and clients.
· Basic computer skills (email, MS office).
Personal qualities:
· The pursuit of excellence
· Passion – Team spirit – Integrity – leadership – Sense of organisation
· Sense of diplomacy: Excellent communication skills and customer service management.
· Self-motivated, with creative problem solving skills.
· Excellent language skills in both oral and written English.
· Arabic, French, Chinese & Russian is a plus.
· Willingness to work flexible working hours.
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