Sales Associate

Job description

  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

We recruit

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

Key responsibilities

1. Sales Achievements

·  Ensures a unique and exceptional client experience during a sale
·  Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
·  Adapts according to clients’ needs and motivations
·  Strives to always improve and surprise the clients
·  Deals with ease during negotiations and objections
·  Transmits the passion and values of the Maison
·  Acts as the privileged contact for the client(s) in case of Care Service
·  Meets individual and boutique targets, both quantitative and qualitative

 

2. Client Relationship & Portfolio Development

·  Cultivates strong client relationships and develops client loyalty
·  Efficiently develops the client portfolio
·  Executes targeted CRM actions
·  Participates to client events and acts as an Ambassador of the Maison

 

3. Daily Boutique Operations

·  Respects all group, Maison and boutique policies and procedures
·  Participates to inventories
·  Participates to the set up and breakdowns at opening and closing of the boutique
·  Participates to the implementation of Visual Merchandising guidelines
·  Assists with special projects when requested

Your Profile

·  Strong interpersonal skills
·  Sales skills & product knowledge
·  Client acumen
·  Team spirit                                                

REQUIREMENTS

·  Minimum 2 years of experience in a sales role gained in retail or 5 star hospitality environment.
·  Understand and represent the luxury lifestyle image of the Maison.
·  Knowledge and understanding of the luxury market, luxury customer service and high watch & jewelry industry.
·  Show innovation and initiative in setting customer care standards.
·  Demonstrate an attitude of professionalism, conscientiousness and reliability.
·  Demonstrate genuine interest and passion
·  Enthusiastic, self-confident and self-motivated with positive attitude at all times.
·  Ability to handle multiple demands and competing priorities.
·  Have a strong attention to detail.
·  Flexible in embracing and managing change.
·  Excellent communication skills both written and verbal.
·  Prepared to go the extra mile to achieve targets