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Offers “Richemont”

days ago Richemont

Sales Associate

  • Boston ( Middlesex )
  • Sales

Job description





The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

JOB MISSION

· As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.





KEY RESPONSIBILITIES

Sales Achievement:

· Consistently achieve and/or exceed the monthly sales target, as directed by management.
· Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
· This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
· Adapt approach according to the client needs and motivations
· Negotiate and handle objections with ease
· Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
· Remain current on industry news and competitor



Client Relationship Management:

· Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
· Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
· Appropriately resolve client issues/concerns and escalate as needed to Management
· Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking



Daily Boutique Operations:

· Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
· Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
· Assist in the merchandising and daily maintenance of displays and back-stock
· Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
· Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)





JOB PROFILE

Education:

· College degree preferred



Required Experience:

· 2 to 5 years of previous experience in luxury retail, service or hospitality environment
· General knowledge of timepiece movements



Technical Skills:

· Ability to work in a fast-paced retail store environment
· Computer and internet Savvy
· MS Office experience required, SAP knowledge preferred



Personal Skills/Abilities:

· Additional language skills are a plus
· Excellent interpersonal and communication skills are required
· Strong understanding of Customer Service needs and Customer (internal and external) priorities
· Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
· Being a genuine Maison Ambassador
· Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
· Self-Starter with Team-Player approach
· Must be available to work retail hours including weekends and to travel for trainings, client events, conferences