Sales Associate

Job description

  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

JOB MISSION

·  As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio.  He/she ensures a unique client experience throughout all touch points.  He/she is also an active participant in the daily operations of the boutique.  

 

 

KEY RESPONSIBILITIES

Sales Achievement:

·  Consistently achieve and/or exceed the monthly sales target, as directed by management.
·  Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
·  This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
·  Adapt approach according to the client needs and motivations
·  Negotiate and handle objections with ease
·  Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience
·  Remain current on industry news and competitor

 

Client Relationship Management:

·  Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
·  Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
·  Appropriately resolve client issues/concerns and escalate as needed to Management
·  Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 

 

Daily Boutique Operations:

·  Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
·  Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
·  Assist in the merchandising and daily maintenance of displays and back-stock
·  Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   
·  Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

 

 

JOB PROFILE

Education:

·  College degree preferred

 

Required Experience:

·  2 to 5 years of previous experience in luxury retail, service or hospitality environment
·  General knowledge of timepiece movements

 

Technical Skills:

·  Ability to work in a fast-paced retail store environment
·  Computer and internet Savvy
·  MS Office experience required, SAP knowledge preferred

 

Personal Skills/Abilities:

·  Additional language skills are a plus
·  Excellent interpersonal and communication skills are required
·  Strong understanding of Customer Service needs and Customer (internal and external) priorities
·  Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
·  Being a genuine Maison Ambassador
·  Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
·  Self-Starter with Team-Player approach
·  Must be available to work retail hours including weekends and to travel for trainings, client events, conferences