Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
“It’s a pleasure to arrive at our beautiful office every day to work with a diverse, warm, and light-hearted group of people, with the common goal of delighting our clients. I had the opportunity to grow from the sales & customer service role myself, and it now fills me with pride to help develop my team to be ready for their next step within the Richemont group.”
-Claire Godfrey, Client Relations Team Leader
Diversity is at our core ... but what unites us al is the quality over quantity mindset, passion for representing the highest quality and the impact that we have on people`s lives, helping them to create lasting memories with their loved ones.
Join us in our beautiful historic building on Herengracht and grow with our brands IWC Schaffhausen, Jaeger-LeCoultre, Baume & Mercier, Officine Panerai, Piaget, Vacheron Constantin and Van Cleef & Arpels.
HOW WILL YOU MAKE AN IMPACT?
Advising via phone and web-based channels, you always focus on the highest quality of service while supporting our clients. You aim to educate them and consistently exceed their expectations. You pride yourself in nurturing a strong relationship with your clients, always staying one step ahead regarding client needs and solutions.
To ensure further growth of the business, you combine your excellent customer service skills with a keen commercial sense, to identify possible sales opportunities and increase the engagement of our customers.
We will support you in truly becoming an expert on luxury products, our tools and procedures and in providing outstanding client experiences. If you have a thirst for expanding your knowledge and building a strong network with colleagues from across the globe there is no limit to the success you can achieve within the Richemont group.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We believe in shared success and understanding that with your actions you elevate your team and our Maisons.
To contribute to team success you:
Have strong previous experience in offering outstanding customer support and exceeding client needs
Are able to communicate at a native level and with the luxury tone that befits our Maisons in German and English, both written and oral
You have a positive, empathic and optimistic approach that will really engage and mesmerise our clients
A natural talent for rich story-telling and upholding the quality identity of our Maison
HOW DO WE KEEP YOU SMILING?
A great opportunity to work for a global leader in the luxury industry, the Richemont Group.
Become a part of our diverse and multilingual team and take a decisive step in your career development within our organisation.
YOUR JOURNEY WITH US
· Should your application be selected, you will receive an initial call from our HR team.
· If successful, we will ask you to complete an online assessment.
· Dependent on the outcome of this assessment, we will invite you to a personal interview.
· We wish you the best of luck and hope to be able to give you that final call with the offer.
If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!