Operations Administrative Assistant 1

Job description

  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

MAIN PURPOSE

To support the operation administrative team in Customer Service Unit which provides all kinds of after-sale services to the clients  

 

KEY RESPONSIBILITIES

 

·         Quality check and invoice management

·         Transfer in and transfer out customers’ repairs

·         Register customers’ data and product details as well as repair history into SAP system

·         Prepare cost estimates

·         Ordering of stationary and pantry supplies

·         Filling of daily collection slips, pack and despatch invoices to be archive in warehouse

·         Generate, assist and support various customer service projects and initiatives to improve / achieve leadtime objectives

·         Follow-up on repair delays

·         Stock-taking

·         Guide new operation admins whenever necessary

·         Assist in admin operational & logistics operations tasks assigned by Operations Manager

·         Perform any other ad-hoc admin duties assigned by Operations Manager

·         House-keeping

Requirements:

 

·         Min GCE O level or Diploma in any discipline

·         At least 3 years administrative experience with some operations experience

·         Hands-on PC skills

Good command of English (Written & Spoken)

·         Good interpersonal & communication skills

·         Creative candidate with positive and willing to learn attitude            

·         Able to multi-task

·         Work well with others in a fast-paced working environment

·         Good team player

·         Ability to speak Mandarin will be an advantage