CRM Assistant - TEMP
Internship Shanghai, CHINA Project / Product management
Job description
Job description
Key responsibilities
· Responsible for database maintenance, focus on data quality, support to modify client data according to store request in SAP
· Plan, develop and implement CRM seasonal campaign and engagement campaign/project to drive traffic to boutique & PFS, evaluate and measure the performance
· Assist to Wechat work management, Wechat work database maintenance, operation & continuous optimization, coach SA, monitor KPI by door & SA
· Customer journey communication design and implement from acquisition to repurchase
· Data/Information collection and confirmation with boutique manager, assist to fulfill store requirements on client lists for loyalty and provide routine tracking
· Data consolidation for CRM analysis, support to track the CRM KPI for Retail, wholesale and E-com
· Support to gift management and shipment
· Support to client hospitality management on campaign basis
· Work closely across teams to roll out CRM project and support to internal and external coordination
Requirements
· Passion for loyalty and customer management
· Proficient in Excel, Powerpoint and outlook
· Logical mind set & Good communication skill
· Result oriented & detail-oriented
· Good experience with CRM tools
· Fluent in English, both in written and spoken
· 2+ years of experience in CRM or data analytics is preferred
· Full-time
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