Chinese Sales Associate - Montblanc Selfridges
London, UNITED KINGDOM Sales
Job description
Guided by the pioneering spirit since 1906, Montblanc revolutionized the culture of writing with breakthrough innovations.
Today, the Maison continues to push boundaries and evolve the expression of fine craftsmanship across each of its product categories: the pinnacle of luxury writing instruments, timepieces, leather goods, accessories, fragrances and eyewear.
With every innovation, Montblanc offers new functionalities and groundbreaking designs imbued with the Maison’s heritage of sophistication and crafted to the highest standards through the skills of its artisans in each of its manufactures whether Hamburg, Germany for its writing instruments, the Swiss Jura in Le Locle and Villeret for its timepieces or Florence, Italy for its leather goods. Reflecting its ongoing mission to create fine lifetime companions born from the most pioneering ideas, the iconic Montblanc Emblem has become the ultimate seal of performance, innovation, quality and expression of style.
With its origins deeply rooted in the culture of handwriting, Montblanc continues to assert its cultural commitment around the world with the creation of wide-ranging initiatives to promote arts and culture in many forms, while honouring the modern day patrons who support the advancement of the arts.
A fantastic new opportunity has arisen to join our Montblanc team in Selfridges.
Role & responsibilities:
· The achievement of sales targets, monitoring individual/boutique sales goals and identifying opportunities to gain new clients and increase sales
· Impeccable product know-how and ability to engage clients with appropriate products or collections
· Exemplary Customer Service
· The handling of all customers and the development of long-term client relationships
· Maintaining CRM standards and contributing to the quality of the database while reviewing, updating and cleaning the data
· Adhesion to Boutique procedures regarding stock integrity, including regular inventory controls and random stock checks
· Gradually building expertise in a selected product category; regular sharing of knowledge with team members
Ideal profile:
· Mandarin or Chinese speaker preferable
· Constant proactivity
· Excellent selling skills
· Strong communication skills
· Exemplary team working spirit
· Solid competence with till systems and Microsoft Office
· Fluent English and second language ideal
· Confidence in handling high value transactions
· Passion for the Maison, its history and culture
· Retail or luxury hospitality background
If you are truly committed to deliver an excellent customer service, apply now!
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