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Sales Associate Cartier Selfridges

  • London, Canada
  • Sales

Job description

Cartier, l'artisan des passions.


As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.


· Sales Achievements
· Ensures a unique and exceptional client experience during a sale.
· Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
· Adapts according to client(s) needs and motivations.
· Strives to always improve and surprise the client(s).
· Deals with ease during negotiations and objections.
· Transmits the passion and values of the Maison.
· Acts as the privileged contact for the client(s) in case of After Sales.
· Meets individual and boutique targets, both quantitative and qualitative.

· Client Relationship & Portfolio Development
· Cultivates strong client relationships and develops client loyalty.
· Efficiently develops the client portfolio.
· Executes targeted CRM actions.
· Participates to client events and acts as an Ambassador of the Maison.

· Boutique Operations
· Respects all brand and boutique policies and procedures.
· Participates to inventories.
· Participates to the set up and breakdowns at opening and closing of the boutique.
· Participates to the implementation of Visual Merchandising guidelines.
· Assists with special projects when requested.
· Undertake administrative tasks and stock room related tasks when it’s required

· Profile:
· A proven track record of successful achievement within a luxury retail environment
· A sales orientated target driven background
· Excellent customer service credentials
· Experience of dealing effectively with different nationalities and cultural backgrounds
· Fluent in English and ideally a second language
· IT literate
· A strong communicator with empathy and good interpersonal competences
· Result and action oriented with strong entrepreneurial mind-set
· Team-player with empathy and strong interpersonal skill

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