Product Improvement & Customer Care Internship

Job description

You will be responsible for calling the users of the website, offering them help and explaining them about the newly launched secure booking system.



Product Improvement (30%):

Analyze the behaviour of users
Save feedback on a regular basis
Improve the website based on feedback
Report directly to Head of Customer Care
Customer Care (70%):

Call advertisers to verify their rooms
Contact and support users
Inform users on advantatges and the new secure booking system


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To apply :
https://planet-expat.contactrh.com/jobs/4529/17947989

Desired profile

Opportunity for students or recent graduates
You must be a citizen or have lived in: Germany, Sweden, Italy, Spain, Denmark, Finland, the UK or Ireland
Excellent English and fluent in any language from the countries above
Ability to work independently and show leadership


Energetic, optimistic and imaginative power

About Planet Expat

Planet Expat provides career-boosting paid internships in some of the most innovative and dynamic Start-ups in aboad. We are currently hiring for the company below:
"We are a fast growing start-up based in Rotterdam, the Netherlands. We started operating in 2009 to help students, going on exchange program or internship abroad, rent out their rooms to foreign students coming to study in their hometown. We built a communication platform between students. Through our service, universities acquire an important tool to increase their housing services, for both local and international incoming students.
"