Technical Support Engineer

Job description

Job Title

Technical Support Engineer

Job Description

Technical Support Engineer

Your Challenge:

Our challenge is to provide excellent customer services by troubleshooting complex healthcare problems at customers all around the world.

As a Technical Support Engineer you keep hospitals running by providing remote technical solutions to our global clients in Healthcare

Our Intellispace PACS solutions are all about management and distribution of high-quality digital diagnostic medical images and associated patient information. Our worldwide installations are supported by technical support teams all over the world including Best (The Netherlands) and covering 24x7.

Your responsibilities:

The support entails remote monitoring to prevent disturbances in hospital operations, telephone and e-mail support to end-users and fast remote problem analysis and solution implementation to keep hospitals running.

As a Technical Support Engineer, you

·  will provide pro-active and reactive support to end-users and administrators of Philips' imaging products. You will troubleshoot software (Windows Server, MS IIS, MS SQL, MSMQ, VMWare and Intellispace PACS Application) and hardware (from several providers) issues quickly and effectively.
·  optimize system performance by tuning the OS and applications, implement patches and upgrades (including HW extensions) with a minimum impact on system availability and troubleshoot advanced network problems. Of course, during problem resolution you'll document all actions taken in our internal tracking system and knowledge base.
·  are challenged by working with very small margins of error and delivering very high quality services whilst in direct contact with our clients

Your Team:

The Philips Enterprise Imaging and Clinical Informatics Business Unit provides a comprehensive solution for medical image storage and enterprise distribution. Our Software as a Service solution stores images for millions of patients across hundreds of hospitals around the country and helps clinicians acquire, analyze, and interpret clinical data so they have the care-specific information they need to make informed decisions with confidence.

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients.

Together with the other Technical Support teams in the world you support our customers 24/7. Reporting to the manager you will work independently interacting closely with end-users and administrators of Philips' imaging products while collaborating with your colleagues. The Team in Best is part of the Software Customer Services organization of the Business Group Healthcare Informatics Solutions and Services, and consist out of 13 high qualified colleagues, working on 2 different levels of expertise. The team works regular office hours in which rotating weekend-shifts are included.

Our offer:

We welcome you to a challenging, innovative environment with great opportunities for you to explore.

Our benefits are very competitive and designed around your preferences:

·  Competitive salary level, with a personal benefits package
·  25 Days of leave and the possibility to purchase up to 20 extra days off annually
·  A variable bonus based on both Philips results and personal performance
·  Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
·  Solid company pension scheme and attractive collective health insurance package
·  Opportunity to buy Philips shares and products with discount
·  Healthy work-life balance 　

Your profile:

·  A bachelor degree (or have acquired that level by work experience) in Engineering, IT or equivalent.
·  Two years of experience supporting a post-sales enterprise client/server architecture or technical environment. Additional certification as MCSE or CCNA has a preference.
·  Good knowledge of client/server operating systems (Windows Server 2012), VMWare, advanced server (including Microsoft Clustering), Microsoft Message Queuing, Microsoft Internet Information Server, Microsoft SQL server 2012, TCP/IP and VMWare.
·  Experience with CRM usage to support and document details of customer interaction. ITIL Foundation is required.
·  Experience with (Intellispace) PACS, DICOM and/or HL7 is considered an advantage.
·  Effective customer communications skills and pro-active attitude allow you to consistently deliver improved service performance and increased customer satisfaction.
·  Customer and solution focused, accurate, a team player and fluent in English.
·  Problem solving skills and resourcefulness.

Recruitment process:

If you're interested in this opportunity to join us, please upload your resume and motivation letter through the Philips career site- vacancy number 220776 .

After a pre-selection process based on your CV, you will be invited for recruitment- and business interviews.

Contact

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(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)