Assistant Manager - HR Ops
Hyderabad (Hyderābād) Hotels - Restaurants
Job description
Job Description
Auto req ID: 208615BR
Job Description
Deliver services at the defined at the SLAs/KPIs anddrive operationalefficiencyandcontinuousimprovement
Ensure consistent service delivery ofagreed processandcomplete transactiontrackingto capture SLAs
Identify and implement service delivery and process improvement opportunitiesin the assigned process
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Partnerwith team toexecute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspectivewhen takingdecisions:Database requirements, integration of systems,internal clients and the broadershared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smoothon-boarding, training, process and support documentation and aidsfor colleagues as needed
Ensure knowledge management platformis updated
If managing a team:
Ensure onboarding of team members and adequate staffing as needed to deliver services
Partner with colleagues to map career plans and talent movement as needed
Qualifications/Requirements
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HR Shared Services process and SLA managementexperience:5years
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Service managementand ticket management systemexperience
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Customer orientation
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Process management and continuous improvementwith a focus on optimization and productivity
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Ability to work with different geographies and cultural experience sensitivity
Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular