Unix Messaging Systems Admin

Description de l'offre

about the role

Incident management on existing customers platforms

That responsibility include the following tasks:

Administration and supervision of SMTP "Simple Mail Transfer Protocol" Messaging services components (Solaris & Linux operating systems, Antivirus TrendMicro Software's (ISVW, IMSS), all MTA "Mail Transfer Agents" (SunOne, Postfix, …), Storage agents (Sun,…), Antispam software ( Sophos, …), LDAP Services ) as to maintain service availability and reduce risk

Administrate the Messaging Management infrastructure ( Firewalls, DNS "domain name service" Servers, Alteon & layer 4 switches )

Provide level 2 support as Subject Matter Expert of the Messaging customers for Orange's Managed SMTP Messaging services, for external and internal customers & Trouble-shooting and diagnosing problems leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to customer.
 

Coordination with the others operational entities inside IT Services, as Customer Technical Support (Monitoring / Trouble Ticketing) acting as level 1 support teams & other ITD  teams for others Line of Business ( Security, Other Messaging Line of Business )
 

 Participate to the oncall process

Pro-active activity

 Pro-active management via managing the alarms (with their different severity) to ensure stable platforms and avoid outages.

Defining the needs for the evolution and enhancements of the administration and monitoring systems for the SMTP Messaging Service Components, & improve operational Guidelines and procedures ( monitoring, support, implementation)

Change Management

 Validating & Performing changes on existing platforms
Apply & Install Patch updates & new software versions and upgrades.

Implementations:

Deploying SMTP new customers' platforms according to Orange standards and following engineering recommendations.
Test the implemented platforms to ensure compliance with customer request.
 Manage migration when applicable.

Training and documentations

 Training of Level 1 teams.
Produce, maintain, update and follow service-related documentation, such as network diagrams, equipment and service inventory databases, operational process, procedure and technical instructions.

Manages technical relationship with our supplier for third party Anitspam and Antivirus mail relaying solution (Frontbridge), & represent main technical and support contact for that solution.

about you

Experience in Messaging domains (MTA "Mail Transfer Agents", Messaging protocols, Mail routing, Anti-virus, Antispam technologies)
Good knowledge & experience on Solaris, Linux (Redhat) system administration.
Demonstrate skills & experience in Unix based Mailing systems (iPlanet, SMTP and LDAP protocols, SunOne, Postfix, Sophos, Oracle Communications Suite)
Demonstrate skills in DNS "Domain Name Service", Firewalls management, Layer 4 Switches
Solaris or Linux certifications (SCSA "Sun Certified System Administrator for Solaris", RCHT "Red Hat Certified Technician") is a plus
Autonomous and self-organised.
Customer oriented (Strong ability to work with International customers)
Good communication (written and spoken)
Languages: Fluent English, & fluent French is an added value (written and spoken)
Ready to participate in on-call and shifts

additional information

Orange Business Services, Egypt MSC,  is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo.  We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success.  Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular