Sr Process Life-cycle Splst for the SM Digital Portal Fr&Intl - Orange - Genève - Wizbii

Sr Process Life-cycle Splst for the SM Digital Portal Fr&Intl

  • Par Orange
  • CDI
  • Genève (Schweiz, Suisse, Svizzera, Svizra)
  • Qualité / Sécurité / Hygiène
2018-10-12T00:42:02+0000

Description de l'offre

about the role

Scope

Scopeless SLM MySM (International domain) Incident and Change management, MySupport (French domain) and including the User Access Management (User provisioning):

·  Lead/contribute in the performance management of the offer and related tools for both French and International domains on the Run Phase
·  To work closely with the workstream leaders in the contribution of the Think and Build
·  To ensure a two way synchronization based on the feedback from the operational teams and workstream leaders
·  Contribute to changes [new features / enhancements] with technical and workstream leaders and their corresponding testing for GO/NOGO decisions
·  Update documentation of new features and enhancements and promote communication to the Ops and non-Ops teams
·  Maintain process documents relating to the Run phase
·  Lead SIPs on Run phase

As an Service Management Expert on MySM,

·  ensure the training of key operational players (trainer role on MySM),
·  Identify Service Improvement Plan with clear business justifications and drive execution,
·  Manage communication and reporting toward upper level management line as well as transversal project reporting,

Product Dashboard Integration and Data Quality management

·  Gather the feedbacks from the respective BPOs/SIE/SLM/Product manager wrt to MySM integration and data items expected to be referenced in the tool
·  Initiate and lead actions plans to correct the product integration or tooling issues impacting the resulting data in MySM,
·  Own the Product Dashboard Integration, ensure regular update and communication (Plazza, presentation…)

Product and Change Catalog management

As Product and Change Catalog Manager, you will have a key role to play in supporting product manager/SIE/SLM whenever a new product or an evolution of an existing product (Life cycle)  requires digitalization of its SM operational component via MySM/MySupport:

·  responsible for the integration of the product and/or its change catalog into MySM/MySupport while also updating existing ones,
·  advises product manager/SIE/SLM on the best way to integrate new product and/or change, explain the integration process and make sure it is well understood,
·  project manage new product and/or change catalog integration, interlocking with product manager/SIE/SLM, operational teams and change management GPO.

about you

The SLM role requires ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.

He/She will demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.

Ability to understand complex services and identify manageable sub-components.

Good Technical and IT knowledge in Telecom environment.

Team spirit oriented and communication skills in multicultural environments

Fluent English.

A good knowledge of Orange Business Services process and tools will be appreciated.

Certifications : ITILv3, SYNERGY, PMP or equivalent, Finance basics, any other technical certifications.

Classification : MLP

additional information

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

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À propos de Orange

Orange est le leader de la télécommunication en France en couvrant les services de communication résidentiels, personnels et d'entreprise. En Europe, Afrique et Moyen Orient, Orange est présent dans 34 pays à travers le monde.

Animé par près de 155 000 personnes, le groupe Orange sert plus de 247 millions de clients à travers le monde. Tous ces collaborateurs ont chacun une responsabilité particulière qui est d'accompagner au mieux les clients face à leurs habitudes numériques. Que vous soyez un homme ou une femme, Orange se bat pour rendre accessible à tous des opportunités de carrière et même au plus jeunes pour leur offrir une première expérience significative.

La société offre une pléiades de métiers autour de la télécommunication et en particulier dans les pôles vente, système et réseaux de communication, recherche et développement et marketing. Parmi les offres à pourvoir, Orange recherche des commerciaux et responsables en boutique ainsi que de nombreux conseillers clientèle. Mais aussi des consultants, ingénieurs commerciaux, architectes réseaux, chefs de produit, spécialistes big data et bien d'autres !

Si vous êtes à la recherche d'une alternance (plus de 3000 rien qu'en France), Orange met en place un système de suivi grâce à un tuteur qui accompagnera vos missions au quotidien. Orange, certifié Top Employeur Europe 2015, saura vous offrir une place de choix au sein de l'entreprise, en France et à l'étranger en fonction de vos projets professionnels pour exercer tous vos talents.

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