about the role
Provide presales design support for both new and existing customers covering any of the Orange Business Services Solutions.
Perform feasibility studies and interviews on customer sites in order obtain all pertinent information concerning customer equipment and requirements for correct proposals and when sold, for the actual implementation.
Ability to qualify opportunities against:
§ our capabilities (Design, implement, manage),
§ the customer requirements (realistic requirement, technical, financial)
§ Context of the project, political alignment and compelling event.
Ability to contribute to financial analysis (i.e. ROI), build joint business cases and convince customers through numbers
Support sales in positioning billable consulting work to customers when such services will facilitate progression towards or closure of Orange Business Services Solutions.
Develop technical and general skills towards the consultancy level and be updated on the latest technologies in order to be a strategic partner for customers. Use this knowledge to design commercially and technically viable solutions to Orange; particularly for complex customer requirements.
Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
Maintain a high degree of technical knowledge of all Orange Business Services products, services and solutions sets
Ability to interface with customers as required during any stage of the customer lifecycle and effectively articulate the Orange value proposition
Actively participate in the tendering process and development of proposals in line with customer needs, liaising with other colleagues as necessary. Present proposal to internal communities as required as well as to customers. Support the development of customer SLAs and Service Delivery Kits.
After contract signing, responsible for providing correct documentation inclusive of project hand-over detail on the customer solution to enable successful project implementation by the Service Delivery teams. For future changes or additions to the project, act as technical liaison between customer and Orange Service Delivery and Operational entities.
Represent Orange by providing presentations and support at customer meetings, seminars, events, etc.
¿ Excellent understanding of telecommunication business and technology inclusive of solution justification
¿ Excellent network (LAN & WAN) technical architecture knowledge (Cisco certification is desirable)
¿ Expertise in high level design and solution description
¿ Proven track record in technical leadership for complex project (design and/or implementation)
¿ At least an area of specialization in one or more of the following domains is expected:
o Unified Communications and Collaboration knowledge (Cisco and/or Microsoft Lync)
o Voice (Business Together)
o Acceleration technologies, Traffic Optimization
o IT Services (Data center, servers, OS, etc)
o Service Management
¿ A relevant degree in Telecommunication field is expected
¿ Fluent in English (speaking, writing, reading, listening)
¿ Strong and proven service delivery in IT and Telecommunications Industries.
¿ Proficiency in using MS Office Suite (Visio, Project, Word, PowerPoint and excel) in client consulting or presales engagements is required
¿ Excellent writing and delivery of high finishing quality documents
¿ Team player: willing to share experience and expected to act in a coaching role and provide support to less experiences team members.
¿ Highly motivated and results oriented with focus on meeting customer requirements and delivering quality proposals on schedule
¿ Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships
¿ Outstanding verbal, written, and presentation skills
¿ Excellent presentation and interpersonal skills:
o Positive thinker, confident, presentable, enthusiastic, resilient and a self-starter
o Entrepreneurial and innovative thinker.
o Business driver and results-oriented.
o Strong Team player.
o Excellent commercial and business understanding.
¿ Capable of working in a matrix organization in a changing company
¿ Approximately 30% mobility over region is to be expected (must be capable of working across cultural boundaries)
¿ Consultancy experience
¿ Telecom outsourcing experience
¿ Strong and Proven business development experience
¿ Demonstrated competence in mana
Sales & Mktg - Indirect & MEA
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.