SME Windows VMware

Job description

about the role

Rich Hands on experience of implementing of respective Messaging  solutions such as  Microsoft Exchange , OCS, Blackberry Lotus Notes SharePoint ,SQL  and Rich experience in administration, maintenance  on OS, Messaging, Applications  database  and all related services

In depth knowledge of  Messaging applications of OEM and  Linux & Windows OS.

Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process

Experience in designing POA for complex Change/Project.

Good knowledge in preparing RFO, RCA’s, documentation, Knowledge Bank.

Rich experience in handling of Implementation projects

Rich experience in solution designing, architect role for the huge & complex network environments

about you

MCSS /MCSE

MS Exchange 2010 / 2013 (Desired)

VMWare VCP (Preferred)

Skype for Business (Preferred)

Excellent Knowledge of storage technologies ( SAN/NAS)

additional information

Maintain equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes. 

Key Spoc  for

Top & Major Incident ,

Problem ,

Change & Operation Project Management

Patch & Release  Management

Capacity Management

Knowledge management (KEDB)

Design Documentation and Reporting

Getting resolution from  Third parties, Vendors and suppliers for fault

Effective handling of Technical Escalations

Ensure Service Delivery as per agreed SOW / SLA

Troubleshoot High Severity incidents, problem  & provide proper RFO/ RCA

Root cause analysis and Preventive maintenance

Participate in Change management , assess Risk and Impact

Mentor & Hand hold L1/L2 Teams  and enhance their performance

Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools

MIS customer report preparation on technology part

Work & Drive OEM for the escalated tickets 

Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session

Building team and making L1 self-sufficient for handle repeated faults

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular