Description de l'offre
Services is looking for a colleague to join the Infrastructure team
within the Orange Group Shared Services Center. We
are responsible for managing diverse IT infrastructures
and services hosted in our datacenters spread around the world.
Our Support Center is in continuous development, covering more and more
platforms and services. Constant improvement of the QoS and increased
efficiency in operations, combined with adaptability and flexibility are key
success factors that recommend us in front of internal customers.
As a Service Delivery Manager ,
you will secure Quality of Service that our team delivers towards internal
customers in alignment with the business needs and agreed KPIs.
You will cover service management and operations readiness
activities for projects managed by the Orange Money Service team.
For the services in RUN phase:
· Assure a good communication channel between project stakeholders.
· Prepare and organize status review meetings.
· Handle specific contract delivery performance
· Assure Incident reports are delivered in time, with a good level of
· Identify trends on KPI and present them within the team.
· Act as a point of contact for all operations related to platform - ensure that the roadmap of deliveries and
process is respected.
For services in Project phase:
· Contribute and update project planning
to meet the deadlines while tracking the team activities
· Lead the delivery concerning operational aspects and customer satisfaction
· Follow processes implementation
closely with Technical Leaders, Team Manager but also with the team members to
deliver operational excellence
· Identify needs and issues and come up with
Who you are?
· Education: Bachelor Degree; IT or
Telecommunication background would be a plus
· At least 3 year of experience in
· IT, Telecommunication, Project
· You want to delivering results and
meeting customer expectations
· You have Persuasion, negotiation
and influencing with argumentation skills
· You like to relate with people and
create your own network
· You have leading/supervising, and
· Promote the team and our services
inside the organization.
At Orange you will find a
flexible environment ready to support your development from a technical and
Thank you for applying!