PreSales Engineer

Job description

about the role

Provide presales design support for any complexity solutions for both new and existing customers requiring Orange Business Services Solutions in support of sales. Primary focus is on Network (WAN, LAN and Acceleration) and Integration Services Solutions.

Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
Maintain a high degree of technical knowledge of all Orange Business Services products, services and solutions sets
Contribution to the relevant Knowledge Management Repository
Based on specific skills and project assignment work activity could be focused on A, B or C type bids
Actively participate in the tendering process and development of proposals in line with customer needs, liaising with other colleagues as necessary. Present proposal to internal communities as required as well as to customers. Support the development of customer SLAs and Service Delivery Kits.
Responsible for validating all non-standard elements in all proposals. Responsible for involving engineering department, support teams and other Orange groups as required on complex technical projects.
After contract signing, responsible for providing correct documentation inclusive of project hand-over detail on the customer solution to enable successful project implementation by the Service Delivery teams. For future changes or additions to the project, act as technical liaison between customer and Orange Service Delivery and Operational entities.
Team up with Sales and CS&O (Operations, Service Delivery), get acquainted with their processes and understand their roles in order to accomplish customer satisfaction.
Maintain a thorough understanding of the internal tools, systems and processes required to develop quality technical proposals to customers.
Ability to produce high quality written materials (mainly in English): Proposals, Business Cases, etc.
Build strong competences and maintain a high degree of technical knowledge in Orange’s solutions sets and services
 

about you

Technical:
Excellent understanding of telecommunication business and technology inclusive of solution justification
Excellent network (LAN & WAN) technical architecture knowledge (Cisco certification is desirable)
Expertise in high level design and solution description
Proven track record in technical leadership for complex project (design and/or implementation)
At least an area of specialization in the following domain is expected:
 IP Telephony knowledge (Cisco and/or Avaya and/or Alcatel)
 Voice
 Security
 Acceleration technologies, Traffic Optimization
 IT Services (Data center, servers, OS, etc)
 Integration Services
 Service Management

¿ A relevant degree in Telecommunication field is expected
¿ Fluent in English (speaking, writing, reading, listening)
¿ Strong and proven service delivery in IT and Telecommunications Industries.
¿ Proficiency in using MS Office Suite (Visio, Project, Word, PowerPoint and Excel)
¿ Excellent writing and delivery of high finishing quality documents

Desirable:

¿ Consultancy experience
¿ Telecom outsourcing experience
¿ Strong and Proven business development experience
¿ Demonstrated competence in management of large projects is desirable
¿ ITIL certification

 

additional information

To develop communications solutions with the right balance between quality and competiveness to meet customer business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding customer requirements. The role takes responsibility for solution design inclusive of the underlying technical architecture, service level agreements, overall solution costing, delivery planning and representation of that solution as required. Customer facing activities such as customer presentations and negotiation in conjunction with the account manager is expected. The role takes responsibility of the end-to-end presales process technically and commercially.

base salary from 1,380 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience.

 

department

Sales & Marketing Europe

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular