CREDIT COLLECTION REPRESENTATIVE ( M/F )

Job description

Company :
Orange group is one of the top telecommunication companies in the world, with over 210 million customers on the 5 continents.
Mission
- You'll be in direct contact with our customers and internal operational teams
- You will support our internal teams and contribute actively to offer an unmatched customer experience
- Adress Credit and Collection issues of Residential and B2B customers with the aim of resolving
the financial problems, keeping the customer satisfaction high despite the collection process and collecting the outstanding.
Activities
- Follows up Residential and B2B Customers (CMA / SMA) and Partners for unpaid invoices with the aim to get payment and limit financial risks
- Collects and interprets information from all involved departments (F&L – accountancy, Sales, SCM – order management, Sales support / Business Support Units) to prepare & analyze problematic files
- Negotiates payments and payment modalities with the customers / partners within defined guidelines, ( phone calls, letters and meetings / partner together with the Sales Account Manager)
- Identifies problems with potential high financial risks and proposes solutions balancing bad debt risk and commercial approach under supervision of the credit & collection manager
- Prepares files for the Credit Committee and reports these to the Finance manager with support of legal advisors
Profile:
- Fluent in French and English both spoken and written
- Dynamic and motivated
An internship or apprenticeship in accountancy is a big asset