Cisco Collaboration / IPT Implementation Expert

Job description

about the role

- Perform Feasibility Study and Risk Assesment of HLD/LLD, Suggest changes in technical design if required.
- Be fully aware of the customer IPT Telephony technical standards.
- Participate in kick-off meeting with Solution Consultant / Pre-sales.
- Prepare site configuration as per the design document.
- Provide Installation Support to Field Engineer.
- Support ATP execution.
- Complete ATP in approved maintanance window, including fixing any issues during the testing session.
- Provide expert support to Pre-sales and Project Managers on IPT change Management/Implementation requests on case-by-case basis
- Support customers during Go-Live and Hyper Care period (post implementation period)

about you

Education, Qualifications, and Certifications:
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- BSc of electronics and telecommunication engineering.
- Min of 5 years experience on Cisco IP Telephony products.
- CCNP Collaboration
- CCIE Collaboration preferred.

Good Understanding of the following:
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- Voice networks and environments including Voice VPN’s.
- PABX types and connectivity (E1/T1, FXS/FXO, R2/CAS, PRI/BRI)
- LAN switching
- Cisco UCC Enviroment (CUCM, Unity, UCCX, CUAEC, CME/CUE)
- Cisco Expressway, MRA, Webex Teams.
- Cisco IPT endpoints (phones, Conference bridges, Attendant Consoles,...etc)
- Cisco VGWs/Analog GWs
- QOS implementation and support.
- SIP, H323 and MGCP Gateway Deployment and support.
- Advanced SIP trunking towards PSTN providers, 3rd party systems, NGN Voice Core Netwroks.
- Advanced Signaling Tracing and Troubleshooting abilities including detailed signaling messages intrepretation and manipulation.

Abilities:
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- Proven experience in mentoring, leading and motivating teams.
- Good interpersonal and communication skills
- Good time management, and organizational skills
- Taking charge of complex projects and ensuring successful delivery in time
- Customer Oriented Attitude
- Team Spirit
- Proactive, self motivated
- Problem Solving Skill
- The ability to combine in-depth technical knowledge with outstanding customer service skills

additional information

department

Customer Services & Operations

contract

Regular