Change Manager

Job description

about the role

To analyze and evaluate the complex MPLS BPVPN solution design and implementation maintaining the integrity and consistency of the MPLS BPVPN solution for the customers & play a technical role in the support of the detailed migration design and execution of customer project as Change Manager & acts as the decision maker on Change management.

- Validation of Change Request
- Effective and Proactive coordination between different teams involved in the change implementation
- Arrange and Lead the Change Advisory Board to approve or reject significant change projects
- Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations)
- Communication on change preparation & guideline to achieve internal customer confidence
- Ensure the successful implementation of the change
- Review all changes for effectiveness and efficiency (after completion)
- Defines list of pre-authorized changes
- Approves minor change projects directly
- Ensures all relevant databases are updated accordingly
- Provides expertise support to CSM's in the CM & RM service improvement plans
- Own Change Management for his/her customer

about you

 

Educational Qualifications
• Degree in telecommunications field / B.Tech.

• Cisco certifications preferred (CCNA routing & switching)

Relevant Experience
-  3-4 years of Total Experience, 2-3 years of Experience on Cisco Switches family knowledge: Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN.

- Area of exposer - MPLS, IPVPN( CISCO technologies), Network Boost, Reverbed, Voice - IP Telephony & security.

- Knowledge on : TCP/IP, Frame Relay, ATM, MEA ,IEL , routing protocols such as OSPF, EIGRP, BGP4, RIPV2, MPLS, ,MPLS VPN,VoIP,  ISDN DDR, Dial Solutions (PPP/L2F) ,Swiching ,DSL ,IPSEC ,GRE ,Tunneling .

- Change management knowledge (ITIL knowledge is a plus)
• Understanding of VoIP Technologies and protocols (TCPIP, H323 etc).         
• Strong communication & Analytical skills
• Quality and process oriented.
-Attention to detail, understanding of process interlocks and dependencies
-Proactive in his/her approach
-Self-driven and able to work under minimal supervision
-Excellent customer skills as well as interpersonal and communication skills

Team management skills

-Ability to provide exemplary customer focused support in a fast paced environment
-Ability to use a team approach to solve problem when appropriate
-Good time management, prioritization and organizational skills
-Willing to learn and expand knowledge with strong focus on Technical and soft skills
-Ability to work under pressure and deal with multiple tasks
-“Can Do” Attitude
-Fluent in both, spoken and written English.
-Willing to work in 24x7 environment

-Willing to support team leader/manager in delegated activities

 

 

additional information

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department

Customer Services & Operations

contract

Regular