Business Ops Analyst

Job description

about the role

Third party vendor invoice management

Responsible for Third Party vendor Invoice activities (including processes, procedures, tools, operating these processes and procedures, monitoring, and reporting)

Manage supplier invoices for customers, as assigned

Obtain copies of electronic invoices from vendor tools and upload them in Cosmit

Reconcile Invoices received to service actually delivered for the ABU

Validate TPV invoices are booked on the relevant ABU management code

Split the invoice per service block to allow better visibility of costs

 

Synchronize and maintain appropriate database supporting third party vendor invoices in the order to monitor and update payment terms (as per contractual terms) in accounting systems to minimise risks of failure and delay for supplier Invoice payment

Revenue assurance

Support various improvement initiatives on LEAD management including Ready for Service but not ready for billing and  Partial billing governance

Support new initiatives on revenue assurance as and when required both on Network services and Integration Services domain

Regional Order councils

Support regional order council governance to monitor & track NS orders ageing in various milestones in gold and reduce the volume of high ageing & high value orders

Knowledge management

Contributes to documentation of defined procedures

Transversal / Stakeholder Management & Interlock

Work in close coordination with Contract Managers in region, Regional sales, Account team & Customer business unit

 

Outstanding Customer Experience

Proactively anticipate requirements, deliver to meet or exceed expectations

about you

 

Good communication and negotiation skills

Understanding of basic finance & accounting

Fluent in English (french language would be a plus)

Rigorous, efficient and capacity to properly document and schedule tasks

Strong ability to document and maintain processes

Good time management, organizational, communication & problem solving skills

Ability to work under pressure and deal with multiple tasks

Proactive, self motivated

Good knowledge of MS Office applications (Word, Excel, Powerpoint, Access and Frontpage) plus MS Project and Visio

Excellent analytical and reporting skills

Excellent knowledge of database management

 

additional information

University Degree in business, commerce or science, Certification or diploma in Computer Applications (MS-Suite)

2 years of overall professional experience preferably in telecom billing environment

department

International Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular