Associate Service Engineer

Job description

about the role

24 / 7 real-time end-to-end service monitoring and incident management

Supervise all disruptive network and service changes in their time frame.

Service process & tools integrations in liaison with Time To Market process

Address and correct all service events/issues /tickets referred to the group in an effective and timely manner by utilizing the appropriate internal and external resources.

Continuously monitor for any repeated/chronic network and service problems and implement corrective/ prevention action plan.

Perform appropriate daily scheduling, cultivate teamwork and assign/prioritize tasks to be performed for maximum efficiency

Ensure that you are up-to-date with existing operational procedures/instructions and correct application during the course of your work.

Remain familiar with the site facilities in order to react accordingly in situations that require intervention.

Coordinates testing and/or hardware replacement with vendors, field services and carriers

about you

Working knowledge of the Network Operations environment, handling variety of network elements, protocols and services

Capable of multi-tasking, good time management and prioritization of workload.

Service performance and the traffic load increase monitoring

Exposure to CDN/Zscaler/SDN Architecture and basic troublshotting IT and Multimedia platforms

Support change control activities on the technical service architecture

Actively encourage strong working relationships with other teams.

Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision

Self-motivated and capable to work within a strong team environment is essential.

Must be fluent in English language. Possession of multi languages is an asset.

additional information

Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures

Experience of diagnosing network and service issues, using complex test tools and following them till resolution

department

Orange Intl Ntwk Infr & Svcs

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular