Analyst-Customer Ordering

Job description

about the role

-Responsible end to end order management executing the delivery plan to include acknowledge and validate customer requests, rekey, provision and initiate ontime billing.
-Ensure delivery of defined outcomes in line with the delivery planning / process / guidelines as agreed with  the GPO / Team Manager / COM
-Analyze performance and implement service improvement plans
-act as the first point of contact for the customer in managing critical cases, and escalate internally to attain the right level of visibility for the customer requests in case things are not moving in the right direction as expected.
-responsible for timely and effective communication to the internal / external customers regarding order progress.

-Proactively anticipate customer's requirements, deliver to meet / exceed agreed SLA and or  expectations
-in conjunction with the team leader / COM, build an environment of mutual trust, respect, bonding and collaboration within and outside the team.
-ensures activities performed under his ownership is well documented.
-Ensures best practices are learnt, shared and applied and also promotes knowledge sharing.

about you

Knowledge and abilities:
1.Excellent customer service skills
2.Ability to work in a matrixed environment with peers, stakeholders, customers
3.Excellent interpersonal skills
4.Good time management, organizational and communication skills
5.Ability to work under pressure and deal with multiple tasks concurrently
6.Proactive, self motivated
7.Problem solving skills
Education, qualifications, and certifications:
University Degree in business, commerce or science, exposure to project coordination, knowledge of telecom domain would be preferable.

 

Experience
1-4 years of work experience in customer service delivery, order management, project coordination

department

International Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular