Account Associate

Job description

about the role

Be focal point for the quality of the execution of customer requests and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages improvements related to the department responsibilities

 

Act as owner of the quote to order cycle at tactical level, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed

Coordinates activities and preparations regarding contract renewal, repricing and other large projects, to ensure the handover of information to the Sales Ops Admin role is seamless

 

Reports proactively on pending actions (quotes, orders, billing issues etc.) including KPI-management

Owns customer specific instructions and guidelines (price book, process, customer labeling, BAN-usage etc), ensures the documentation is up-to-date so the Sales Ops Admin role can use it

 

Acts as advisor to customers and account teams on QTB process matters

Proactively propose improvements on the QTB-process

 

Work with Billing and Accounts Receivable to resolve invoice, credit notes and payment issues

Undertake any other tasks, which may be required helping account managers or the company to reach the 4 objectives: Revenue, Order Intake, CSAT and AR

 

Lead or take part in assigned improvement projects, UAT, SRT etc.

about you

Being able to function well under stress 

 

Accurate 

 

Proactive Communication

 

Using environment to obtain information/learn and develop 

 

Initiate and execute projects to develop department 

 

Delegation skills 

 

Demonstrate responsibility/taking ownership 

additional information

3 to 5 years experience as Sales or Sales administration

Very good knowledge of Outlook, Word, Excel, Powerpoint and Internet explorer.

Fluently orally in English and Dutch. Good in written English.

Looking for a team player that is communicative strong, organized, flexible and used to work independently in a stressful environment. Can work in virtual teams.

Experienced working towards targets and deadlines.

 

Is able to build a network of people, and thus getting things done – building bridges

Having a good understanding what influence invoice or payment issues can have on a company’s cash flow

 

Having a good understanding what influence actions have on customer experience and company objectives

department

Sales & Marketing Europe

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular