Services Renewal Representative II - Italian

Job description

Drive the renewal of Oracle*s premier support services contracts to existing customers.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of the Support portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales reps for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. At least with 3 year experience in customer service, sales or related area. Ability to gain acceptance of others in sensitive situations important.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

Department Description:

Oracle provides the world's most complete, open, and integrated business software and hardware systems.

Oracle- Global Renewals Service Centre (GRSC) is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions: Asia, Europe, North America and Latin America.

RESPONSIBILITIES:

The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.

·  Selling support services after point of system sales or upselling for existing active contracts
·  Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
·  Accountable for timely service renewals for small to medium-sized customers in assigned territory.
·  Educates customers on e-business practices and any associated contractual implications.
·  Accurately forecasts business targets and opportunities in territory.
·  Promptly handles and solves customer objections and complaints.
·  Prepares correct sales orders and quotes.

EXPERIENCE:

The successful candidate will have at least 1-2 years of experience insales/telesales and customer relationship, preferably in IT Hardware&Software. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge would be a plus. The position will require working flexibly and openly with a wide range of team-members.




QUALIFICATIONS:

·  Italian proficiency
·  Very good English skills
·  Very good communication skills, both written and verbal
·  Proven experience of IT-Hardware & Software support services and components
·  Good customer skills
·  Proven influencing and negotiation skills
·  Strong objection handling abilities
·  Good numeracy and attention to detail
·  Ability to effectively manage multiple tasks and priorities
·  Ability to adapt and acquire new skills quickly
·  Experience of using computer systems
·  Ability to work in a high pressured, fast moving and challenging environment

We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career. Please submit your CV in English only. Thank you very much!