F&B Cruise - POS Implementation Consultant

Job description

Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

To strengthen our Consulting Department at Oracle Food & Beverage - Cruise we are looking to fill a position as POS (Point of Sales) Application Specialist based in our Hamburg office in Germany.

As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world.

As a member of the Oracle Food and Beverage Consulting Organization, your main focus will be the implementation of Oracle products on board Cruise and River ships including their shore side locations, providing on site effective training solutions from database configuration, application training through to the customer live process, ensuring at all times that the companies process and control measures are adhered to.

Our POS solutions cover all areas of on-board Point of Sale operations in various departments. In the role of POS Application Specialist, you are implementing our POS Systems (Simphony, MICROS 3700, and MICROS 9700) on-board cruise vessels operating worldwide.

Responsibilities:

•Conduct on site database configurations, application training as well as providing effective on site “live” support of the company's applications to the required standard.

•As part of a Consulting team actively take control of the project delivery components that you are responsible for and see these through to successful completion. Maintain close contact with the project manager and keep them informed of progress, problems etc.

•To carry out other appropriate scheduled, work, tasks and duties in any of the company premises as and when required.

•To complete, maintain all company paperwork in a timely, accurate and efficient manner alongside the company's guidelines.

•Attend any relevant meetings on customer premise or at an Oracle location as and when required.

•Consultants must be able to provide updates of progress and challenges to the Consulting Manager and Project Manager on a regular basis.

•To be responsible for maintaining customer equipment whilst on site representing the Company

•To be responsible and accountable for company stock in your possession

•To maintain and enhance the company image by acting professionally at all times

•To adhere to and follow all procedures accurately and efficiently

•To attend any relevant training course which is set to improve knowledge on the company's or associated applications.

•To enhance and develop skills of the individual thus ensuring that the more specialist tasks / installations can be delivered.

•Responsibility to travel to customer premises both in and outside of the normal working hours, this may include working weekends and overnight. Approximate 75% of domestic or international travel is required.

Requirements:

• End-user or administrator experience with Oracle POS Suite of Applications (Simphony, Micros 3700, Micros 9700) or other POS systems in the hospitality industry (Cruise ship, Hotel, bar, restaurant etc.) is advantageous

• 2+ years Hospitality Management experience (preferably Cruise Ship Operations) and a good understanding of on-board operations of cruise ships, especially in the area of F&B is a plus

• Otherwise, several years of consulting experience for software applications with a good IT Background and the ability to understand complex IT systems and networking

• Database analysis and troubleshooting as well as experience with creating SQL scripts and queries is an advantage

• Fluent English, spoken and written, is a must

• Strong written and verbal communication skills with experience communicating at all levels of client organizations

• Candidate should be a self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team