Customer Advocate Program – Customer Product Reference Specialist - Contractor role

Job description

-

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

Customer Advocate Program – Customer Product Reference Specialist


RESPONSIBILITIES:


• Lead the development of product focused customer references for specific requests, on target, and within an agreed timeframe
• Oversee customer references recruitment progress, content development and publishing
• Maintain communication and visibility into references team results through recurrent, accurate reporting, regularly scheduled stakeholder update meetings, and portfolio newsletters
• Monitor usage of assets created
• Understand the product portfolio priorities and messaging
• Work with product stakeholders to secure pipeline of reference nominations
• Coordinate customers engagement in reference activities
• Supervise progress of ongoing requests, and escalate concerns or roadblocks to management early in the process
• Follow department processes for ongoing activities
• Provide reporting on outcome of each of the above sales/marketing activities (Reference Usage) for stakeholders and management
• Maintain a database of accurate information on reference customers


QUALIFICATIONS:

Key requirements:
• Proficiency in English language
• Strong communication and negotiation skills
• Good command of MS Office (Outlook, Excel and Power Point)
• Minimum 2 years experience in relevant field, such as IT&C, Product Marketing/Management, Customer Care
• Good planning and organizing
• Available to work evening, late evening and early morning; flexible hours to accommodate global time zones


More requirements:
• Good analytical / problem solving skills
• Previous experience in product management, account management/ sales support a plus
• Project management
• Result orientated
• Strong personal drive
• Self-motivated and able to work independently
• Strong computer skills
• Strong Relationship building skills
• Works well in a team environment
• Customer care experience is a plus